Can I use my existing store?
We support existing Shopify stores. We’ll review your account, catalog, Shopify setup, and any checkout requirements before confirming the connection.
Can you help me build a new store?
Website partners can help with Shopify design and development. Those services are quoted separately from Web3 setup and from Shopify’s own charges.
Where do customers get their results?
Web3 returns results to your store, where you and your client can both review them. Results are also available to you in the Web3 portal. Some lab vendors may also release results directly to patients through their own processes.
What costs should I plan for?
Web3 charges a one-time setup fee and a set fee per order, with no monthly platform fee. Also plan for lab charges (billed by Web3 or by Evexia, depending on your setup), any ordering-provider fees, Shopify subscription and payment charges, and applicable collection or shipping. Website partner services are separate. Review cancellation and refund arrangements before selling.
How do I get paid?
Clients pay at your Shopify checkout, into your own Shopify account. You set your prices. Web3 charges a one-time setup fee and a set fee per order, with no monthly platform fee.
Do I need to be a licensed practitioner?
No. Licensed practitioners can order under their own license. If you aren’t licensed, orders go through our partner physician network, and your clients’ requisitions carry that physician’s name.
Which states can my clients order from?
Testing is not available to clients who live in New York, New Jersey, or Rhode Island. We confirm test availability for your business during onboarding.
Do I need a store to start?
No. You can order directly for clients through the professional Portal without a website or online store. If you want a Shopify store, we can introduce a website partner; website services are scoped and quoted separately.