Privacy Policy
Learn how we handle your personal information.
Effective Date
Effective Date: November 9, 2026
Overview
This Privacy Policy outlines how Web3 Diagnostics ("we," "our," or "us") collects, uses, and protects your personal information through our platform and services that integrate with diagnostic labs.
Information We Collect
We may collect personally identifiable information such as your name, contact information, medical credentials (e.g., NPI), client and patient data, and any information transmitted to us during platform use.
Server logs
Our public website records a log entry for each request it receives: the requesting IP address, the browser or crawler identifier, the page requested, the response status and timing, and the approximate country of the request. These logs help us keep the site available and understand how search engines and other automated visitors reach it. They do not include query strings, cookies or the page you came from, and they are kept for 60 days.
Use of Information
Your data helps us provide lab integration services, process lab orders, display results, manage accounts, and support regulatory compliance. We may also use your information to improve our platform and services.
Sharing Your Data
We do not sell your personal information. We may share it with labs, regulatory authorities, service providers, and your authorized team members, as required to deliver our services or comply with the law.
Security Measures
We use industry-standard encryption, access controls, and auditing mechanisms to protect your data from unauthorized access and misuse.
Data Retention
We retain data only for as long as necessary to fulfill service obligations and legal requirements. You may request deletion of your data, subject to applicable laws and retention requirements. Website server logs (see Server logs) are kept for 60 days and then deleted automatically.
Cookies & Tracking
Our site may use cookies or similar technologies to improve user experience. You can control cookies through your browser settings.
This public website uses Google Analytics to understand how visitors find and use it, such as which pages are viewed and which links are followed. Google Analytics sets cookies and receives information about your browser and device. Google Analytics is not loaded on our contact page or in the Web3 Diagnostics portal, and we have turned off Google advertising features. If your browser sends a Global Privacy Control or Do Not Track signal, we do not load Google Analytics. You can also opt out with the Google Analytics opt-out browser add-on.
HIPAA & Compliance
Web3 Diagnostics complies with HIPAA and offers Business Associate Agreements (BAAs) to eligible customers.
International Users
If you access our services from outside the U.S., you consent to the processing of your information in the United States.
Policy Updates
We may update this policy periodically. We encourage users to review this page regularly to stay informed.
Contact Us
If you have any questions or concerns about our Privacy Policy, contact us at support@web3diagnostics.com.